Challenge

Building trust with customers is pivotal for any business, however, delivery delays happen and orders sometimes get damaged or lost in transit. As a drop shipping business that relies on fulfillment from third parties that’s something Soirées’ Boutique has no control of. This not only leads to lots of customer service tickets but also hurts their hard-earned credibility.

Solution

To ease the workload of their customer service team, Soirées’ Boutique installed 17TRACK, and easily embedded a tracking page on their site. Allowing their customers to look up shipping information by themselves.

Better still, the newly launched Buyer Protection widget in 17TRACK was easy to add to their Shopify checkout. Shoppers who add Buyer Protection have their orders fully protected against loss, damage, and delay—all delivery woes that have been perennially plaguing Soirées’ Boutique.

Results and Next Steps

After installing 17TRACK and enabling the Buyer Protection feature, questions about shipments dropped for Soirées’ Boutique by a full 99%. With Buyer Protection, common shipping issues are quickly resolved for customers, transforming issues into positive experiences.

Soirées’ Boutique is now planning to enable 17TRACK’s email notification feature, which updates customers on package status changes, to further improve their shoppers’ post-purchase experience.

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